Customer Testimonials

"After filing bankruptcy, I didn't think I would be a first time homeowner in just two short years!! I thought finding a house I loved was hard, until I applied for a loan. Denied! No help! No explanation! No suggestions! Just horrible customer service from a bank that I'd been a customer of for a couple of decades. I was left somewhat hopeless. Then I was given Jennifer's phone number. Made a quick call at lunch and Jennifer left me with a newfound hope that I would indeed be able to buy my own home. Her knowledge of the industry is remarkable. In that phone call she assured me that she would get me into the house I wanted and that we could do it within my ridiculous timeline. I'm pleased to say that we moved into our new home last week and everything she said she would deliver on, she did! Our experience was the same as all of Jennifer's reviews said it would be. Informative. Fast. Better than expected. We couldn't be more excited to have built a relationship with Jennifer... she will definitely be our "go-to" for all of our future needs." (C. Bolden)

"Where do I start this woman went over and beyond to make sure our loan process was as smooth as possible. Jennifer was available whenever we needed her, she would respond back very quickly to e-mails, calls, etc. She made sure we had everything in order before going into the underwriting process so it wouldn't slow us down, and when we did need more documentation she made sure to let us know as soon as possible! Jennifer was very efficient and thorough, we would still be trying to get approved for a home loan if it wasn't for her! Thanks Jennifer for all of your hard work!" (R. Lambert) 

“Jennifer was very helpful. She would contact us at any time, weekends included to let us know what was going on through the loan process. Great sense of urgency to get our loan complete!! Highly recommend Jennifer!!”  (M. Schmidtz)

"Jennifer was a great partner in getting my family financing for our first home and with a great rate! I especially appreciated that she was straightforward, explained everything in detail, was quick to respond, and intelligent. She guided and partnered with us through the entire process. She even went above and beyond when I was having trouble finding mortgage insurance while traveling for work. I was unsuccessful for an entire day and the next morning I received a call from an insurance agent who had ran all my info and had a quote prepared at a rate much lower than anyone else. It was top notch service and really helped me during a stressful time." (J. Sturgill)

"She made the mortgage process a breeze. Even with a sub par credit rating she managed to get me an excellent rate. Was extremely proficient and straight to the point which I can really appreciate. My family is elated to have bought our first home and would recommend to anyone. Especially to those that are having difficulties receiving a mortgage." (J. Schurenberg)

"I will highly recommend Jennifer to anyone looking to purchase or refinance a home. She was responsive, helpful, and worked so incredibly hard to get the right loan for me an my family. I feel so fortunate to have found her!" (S. Moore)


"I refinanced my mortgage with Queen City Mortgage a couple years ago. I was thrilled with the service. Jim went above and beyond to find me the best rate possible, which will save my lots of money in the long run. I also greatly appreciated being kept in the loop. If I was given an estimate that I would hear something back in a week, I would- even it if was to let me know there was no news and we needed to wait longer. Any time I hear of a friend buying a house or refinancing, I always refer them to Queen City Mortgage!" (L. Kahle)

"When I first considered purchasing a house, I found Jennifer via Zillow and contacted her to make sure I'd be able to get financing. She got me pre-qualified and referred me to an excellent realtor. I had an endless amount of questions and a few challenges to overcome with financing but she always responded to my calls, texts, & emails right away and even called me from her home after hours just to check in. We signed all the paperwork and got my interest rate locked in. Shortly before closing, she called and said she was able to lower the rate even more than it already was which was a nice surprise. I would definitely work with her again. Thank you Jennifer!" (B. Kase)

"Jennifer was very pleasant to work with and was always timely in her responses. Not only did she provide support throughout the process, she was also very personable. The knowledge and experience she brought to the table really made the home buying process (especially for first timers like my husband and I) much easier than we were anticipating. I would recommend Jennifer to all of my friends and family. To be frank, if you are looking for someone who knows the in's and out's of buying a home, responds almost immediately to emails, calls, and/or texts, and who can also provide that personal touch, Jennifer Sheil is the person to call." (Jason and Kristina Massing)

"Jim Cergol has been great. He came to my office with all the paperwork and made the process very simple. Their rates and fees are very competitive. This is my second experience with Queen City and I would highly recommend them." (J. McCauley)

"I would highly recommend Jennifer and her team to anyone looking to purchase a home! This is the second time my wife and I have went through Jennifer to purchase a home, and we wouldn't ever use anyone else. She makes the entire process so easy and enjoyable. Highly recommended!!!" (G. Hardy)

"Jennifer was great to work with. She was incredibly knowledgeable, attentive and efficient. She took a complicated process (to the average home buyer), and made it a step-by-step manageable process.  Numbers can get overwhelming, but Jennifer kept the whole process in check and we were confident with her every step. She even got kudos at the closing from both agents on her efficiency and professionalism." (J. Buehler)

"Jennifer assisted with the entire process of purchasing a home. It was my wife and I's first time and couldn't have been happier with the experience. She was knowledgeable, very thorough and what we appreciated more than anything, prompt! Anytime we needed a new document or had questions she made the process easy. Would recommend to anyone!." (MusicLovar25 on Trulia)

"I've worked with Jim at Queen City Mortgage several times over the last 10-15 years. Everything has always been very smooth and easy. Bought 2 houses, done several re-fi's, set up home equity lines, etc. Everything has always been easy and transparent." (D. Bowman)

"Jennifer is super easy to work with and produces outstanding results. I have recommended her to everyone I know and will continue to do so. I had no idea what I was doing when I bought my home and Jennifer took the time and extra effort to really explain things to me, so that I not once felt like I was being ripped off or lied to. She is simply awesome!" (J. Vidourek)  

"Nothing but an exceptionally professional experience from Queen City Mortgage. They were very upfront and forthright about everything they did for me not only during my refinancing of my mortgage but also in recommending where to go for my home equity line of credit. I will definitely be doing all of my future business through this company and I would recommend you try them as well." (S.E. Street)

"Having worked in the mortgage industry years ago I know how difficult it can be to find a good loan officer. There are so many things that can go wrong and plenty of professionals that aren't concerned with what’s best for you, they just want to close the deal and get paid. That being said, I had the most amazing experience purchasing my home thanks to Jennifer. She was incredibly knowledgeable on the programs and loan options available to first time home buyers and was able to secure a ridiculously low interest rate for me. I also referred my best friend to Jennifer for her refinance and Jennifer was able to save her over $200 a month. I highly recommend Jennifer for all your mortgage needs!" (K. Pepmeyer)

“This isn't the first time we have refinanced our home, but working with Jennifer was by far the absolute best experience we've ever had! She is extremely professional and very easy to work with. As a result of Jennifer's keen knowledge and experience the entire process was extremely fast. Jennifer was always accessible via email (night or day). I was actually shocked when I sent her an email one evening with a question, thinking I'd get a reply the next day, only to receive the answer a few minutes later! We would absolutely, positively without a doubt recommend Jennifer to anyone looking for financial assistance.” (K. Hogel) 


"We have worked with Jim and Queen City Mortgage several times and had great experiences each time. Extremely professional and knowledgeable, Jim and his staff took care of all the details to make a complicated process very smooth and easy. We definitely will be back." (M. Ciprian) 

“We just refinanced our home with Jennifer. Our situation was a little different from the normal. She prepared us up front for any possible bumps in the road so that we could take care of it quickly. She followed up when necessary and sometimes even outside of "normal" business hours. Her hard work and dedication to do what is right for the client shows and puts a client's mind at ease. There were no surprises along the way. Jennifer is very knowledgeable, and honest and it was a pleasure to work with her. We will refer her to all our family and friends as well as return to her for our next home purchase.” (R. Harley) 


"Jennifer is, without question, my first call for all mortgage and related needs. She is a patient professional with expert insight to meet my endless questions about everything from market conditions and rates, to titles and appraisals during multiple refinances. Most recently she helped us when we were ready for a new mortgage on a second property out of the state. I was nervous, cautious and even skeptical but she gave us the comfort needed with information, action items, follow-up and follow through. Jennifer has my highest recommendation." (D. Bruder)

"I have used Jennifer for the last two house purchases and a refinance. I am amazed how quickly and seamless she is able to make the process. I would strongly recommend her to anyone I know looking to refinance or purchase a home." (J. Wendling)


"Jim Cergol is wonderful to work with and I always recommend Queen City Mortgage to all my friends. Thank you for your help and keeping us up-to-date on refinancing at great rates." (J. Hoffman)